When a leading national hotel chain needed an extreme makeover, they looked for an organization that could deliver more than just furniture and fixtures. They needed solutions. They needed speed. They needed accuracy. They needed guaranteed dependability. They needed TLC.

We planned and executed a program focused on their specific goals and mission objectives. The result was a custom supply chain solution.

Empty hotel rooms lose money. Incomplete rooms can’t be configured. Hotels under perpetual renovation don’t appeal to customers. The TLC solution began with better planning. Inbound shipments from manufacturers throughout the world were consolidated and staged. Rooms were coordinated and grouped according to customer-specified style and color guides. Completed ‘Room Kits’ were scheduled for just-in-time delivery to TLC-contracted
installation professionals.

Rooms were completed in logical blocks. Customers were never inconvenienced. Each stage was completed before moving to the next. This national program allowed the customer to makeover 1,300 hotel properties in record time. The entire project took less
than seven months, finishing ahead of schedule and under budget. TLC even handled the reverse logistics for old furniture and fixtures.

The sourcing, warehousing, transportation, labor and materials savings on this project were significant. The real value however was in sustained occupancy rates. Most properties saw almost no interruption in service during their renovation. Meeting the time line enabled the customer’s marketing campaign to trumpet their new look, driving additional value for the customer. This successful supply chain lasted less than one year but its value continues. For custom supply chain solutions, TLC is your Supply Chain One.