Modern hospital beds are complex, custom-built machines. Microprocessor-controlled and servo-driven, each is engineered to exacting medical device standards. Designed to provide both patient comfort and life-saving care, this equipment is delicate and precise.

Proper delivery and installation is key to a successful customer experience. Getting each unit from the factory floor and into a patient care facility requires a complex, highly specialized supply chain solution.

When the customer selected TLC for this mission, they had specific and well defined performance criteria. The goal was to raise customer satisfaction while streamlining the supply chain. Each custom-engineered bed order was to be stored, staged and then delivered to its final destination.

There it was to be met by a company representative. The driver performs a high-touch delivery of the equipment, then only after an inspection and sign-off by the company, the customer and the driver is the bed considered delivered.

Nothing about this supply chain is ordinary. TLC designed and implemented a customized solution including specially built transport equipment, a secured distribution environment, plus highly specialized handling and documentation protocols.

All this is operated by a trained staff of distribution and transportation professionals. Working with the customer, the delivery system has been honed and refined, achieving outstanding customer satisfaction results with care facilities nationwide.

This highly successful program has continued to evolve. TLC’s continuous improvement initiatives drive both greater efficiencies and higher quality standards for this customer every year. New products and changing market demands mean this customized supply chain will continue to evolve and add value into the future.

For custom solutions, TLC is your Supply Chain One.